About:
Okratin is a part of the Deel Solutions offering, specialised in global consulting services. Our experts help our customers execute on global projects and are experienced in various domains, including software development, product management, data science, finance, marketing, business development and more.
Deliverables:
- Continuously assess customer's satisfaction for covered accounts
- Maintain updated issues list that is communicated and managed on a regular interval
- Coordinate project issue resolution across different functional teams
- Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
- Provide operational insights to customers regarding savings and cost savings opportunities
- Leads customer business reviews
- Troubleshooting (general ledger coding exceptions, payments, reporting, etc.)
- Assist with reporting requests/questions
- Monitoring, creating KPIs around customer health
- Provide direct support for the renewal activities associated with covered accounts
- Escalate and facilitate carrier reconciliations eff orts when customer or carrier is escalating carrier concerns
- Monitor customer margin reporting for covered accounts
