Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.
Responsibilities:
- Assists in managing the operations through but not limited to proper scheduling, assigning of duties, table management in view of business levels and up keeping of hygiene and sanitation.
- Ensures proper shift handling and hand-over such as but not limited to: monetary matters, preparation of mise en place and key operational matters updates.
- In the absence of the Restaurant / Bar Manager, attends key meetings relating to the business unit as required.
- Assists in conducting daily briefing to ensure the team is duly informed of key operational matters.
- Assists in driving high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership and hands-on interaction with guests and associates.
- Handles any constructive feedback from guests.
- Cultivate a positive culture surrounding the platform and formulate strategies to continually improve the guest experience.
- Assists in collaborating with the business unit’s chef to continually review and refresh menu offerings as deemed by locality and region.
- Assists in creating an operational environment of education and empowerment that energizes associates to focus on guest preferences, allowing for the creation of memorable guest experiences.
- Continuous focus on employee satisfaction and ensures continuous improvement action plans are executed effectively, and as need, with a focus on a team and succession planning culture.
- Participates in regular hygiene audits in conjunction with the Chief Steward and Culinary Director / Executive Chef.
Key Job Requirements
- Diploma in Tourism / Hospitality Management
- Minimum of 2-3 years of experience in a similar capacity with proven track records
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.
You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.
Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.
