PURPOSE
Responsible for providing administrative assistance to Claim Handlers to process insurance claims relating to customers' policies. This will involve working with the policyholders, insurers, colleagues and other professionals to ensure the claim is valid.
KEY ACCOUNTABILITIES
- Sorting of incoming physical mails/correspondences, acknowledge receipt and distribute to claims assessors
- Keep proper record of file and storage of claims documents
- Daily monitoring of claims common mailboxes and managing incoming emails
- Daily monitoring of incoming messages from Whatsapp and managing response/reply to the enquiries
- Assist in creating FNOL in eBao for manual claim registration of the non-motor claims and assigning to the respective claims assessors
- Acknowledge receipt of customer’s email and reply to general claim enquiry when necessary
- Manage pending notice and report/highlight any system or operations issue to supervisor or IT to rectify the issue so claim can be registered successfully
- Liaising with assigned loss adjusters and TPA to forward the necessary claims documents
- Endorsement of F-list forms
- Sending of CS surveys
QUALIFICATIONS / EXPERIENCE
- Diploma Holder / Higher Nitec
- At least 2 years working experiences in insurer or claims preferably
KNOWLEDGE, SKILLS & ABILITY
- Proficient in MS office application
- Excellent communication skills (Written & Spoken)
- Detailed and meticulous
- Able to work under pressure to meet deadlines
