Service Design is a dynamic, rigorous approach to solving problems and PSYKHE is on a mission
to reimagine, reframe, create, and innovate by unlocking the power of design for our clients.
As a Service Designer, you will work closely with our clients and a multi-disciplinary team, uncovering and solving problems, before leading the design process to deliver the end-to-end journey of a service, across digital and physical channels.
Your responsibilities will include:
- Owning senior client stakeholder relationships, including defining objectives and managing engagement timeline, activities, deliverables and expectations throughout the project
- Design and orchestrate customer and stakeholder research activities (workshops, interviews, surveys, data analysis, product testing etc.), deliverables and timelines
- Synthesise and draw out human, customer and business system insights from research
- Work collaboratively to solve problems and drive change for our clients through 3 lenses: desirability, feasibility, viability
- Develop core CX assets (personas, customer journey maps, service blueprints and wireframes) as required
- Work closely with designers to prepare design deliverables, standards and specifications for testing and development
- Articulate and explain the rationale behind the work
- Facilitate feasibility assessment and prioritisation of proposed solutions
- Strategise process, product and service improvements including optimisation of research methodologies, and enhancing organisational success
- Provide feedback and on-the-job guidance to direct reports
You are:
- Passionate about design, and making an impact
- Endlessly curious about what a better tomorrow could look like
- Able to understand and empathise with users – be it clients, end customers, employees or the community for which we design for
- Able to identify opportunities for change, to reduce inefficiencies and improve experiences; to drive behaviour
- Imaginative and are able conceptualise new services, prototypes and experiences
- An effective, concise communicator and an emphatic listener
- Hands on, with a strong working knowledge of design, research and collaboration tools – Figma, FigJam, Miro, MS Teams
- Have a tertiary qualification in a design discipline like architecture, industrial design, HCI, product design, User Experience or similar
- Experienced with service design projects, methodologies and artefacts.
