Duration: 12 months with the possibility of extension/conversion
Location: Toa Payoh
Working Hours: Monday to Friday, 8:00 am – 5:00 pm, 8:30 am – 5:30 pm, or 9:00 am – 6:00 pm (8 hours per day), and Alternate Saturdays, 8:00 am – 1:00 pm (4 hours)
Up to 3 months' bonus annually
Job Responsibilities:
- Supervise and organize daily operations to meet regulatory and internal KPIs.
- Lead a team of frontline agents, providing coaching and guidance to achieve individual KPIs.
- Address customer and team needs, offering effective solutions.
- Manage escalations and handle complaints.
- Perform any additional duties as assigned.
Job Requirements:
- Degree holder in related field
- Possess a minimum of 2 years of customer service management experience, preferably in a customer-facing role.
- Exhibit strong organizational, analytical, and problem-solving skills.
- Demonstrate excellent written and verbal communication abilities.
- Showcase proven people management skills with the ability to build relationships across all levels.
- Display a self-starting attitude with a positive, professional demeanor and effective stress management skills.
**We regret that only shortlisted candidates will be notified**
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