Provide excellent customer service
· Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
· Support on desktops, notebooks, printers, scanners hardware components.
· Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
· Installation of Apple IPad software’s.
· Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
· Printer Maintenance.
· Take on and resolve complex calls or tasks the other engineers could not resolve.
· Responsible for learning and working independently.
· Responsible for providing excellent support and timely service.
