Job Responsibility
· Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.
· Prioritize defects and plan for production release based on defect criticality or align with the quarterly release
· Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.
· Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.
· Follow up on defect closure and meet defect closure KPI
· Share production defect support learning with QA team and development team to improve application quality and minimize future defects
· Perform annual Disaster Recovery (DR) exercise for supported applications
· Provide support to System Engineers on server level patches / upgrade as and when applicable
· Ensure proper knowledge transfer (KT) from project/development team before enhancement release
· Verify and deploy programs and systems
· Troubleshoot, debug and upgrade existing software
· Recommend and execute improvements
Job Requirements
Technical Skills & Experience
· 4 or more years’ in troubleshooting and fixing issues across different technologies/platform
· Strong troubleshooting and problem-solving skills
· Strong written, oral communication skills and ability to manage user/vendor/customer
· Experience with FIS OPF (Open Payment Framework) product is necessary
· Experience with payment domain and SWIFT message will be a big plus
· Ability to easily adapt to any technology/environment
· Strong working experience with Java, Spring Boot and API (Microservices)
· Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks
· Experience tuning Kafka components for varying traffic and performance requirements
· Ability to learn new languages and technologies
· Excellent communication skills
· Resourcefulness and troubleshooting aptitude
· Attention to detail
· Experience with Incidents & Problem management
Education
· Degree in Computer Science or related discipline
Primary Contacts
· Lead Developer
· Development Team
