Responsibilities
- Handle incoming calls and respond to customer's emails on employee wellness, medical and benefits plans
- Update complete and accurate informationon customer interaction in the Customer Relationship Management (CRM) system
- Ensure effective and timely follow-up with internal and external parties on pending cases
- Manage and resolve customers’ complaints and feedback with a good closure
- Perform any other duties that may be assigned by the supervisor
Requirements
- 2-4 years of experience in a call centre environment and/or insurance industry is preferred
- Passion for service, and the right aptitude and attitude to deliver excellent service
- Excellent written and verbal communication etiquette and manner
- Analytical mind and effective problem-solving skills
- As this role relies heavily on technology, it will be to your advantage if you are able to learn how to use our new technologies rapidly
- Able to converse in Mandarin will be a plus as most of our clients are Chinese
- Willing to work on shift rotation, between 8:00am to 7:00pm
