We are looking for an enthusiastic, passionate and ambitious Risk Analyst to join our Consulting and Client Service Team. The mission of our team is to build client relationships based on the detailed knowledge of extreme event management products to meet the needs of our client’s modeling workflow, so they can easily understand their risk. We strive to provide exemplary service and support that allows clients to obtain the maximum value from the products and services they license from us.
Day to Day Responsibilities of the Role
- Perform sophisticated risk analyses using AIR's cutting-edge technology for governments, non-governmental organizations, corporates, and other financial intermediaries in the internationally expanding business of extreme event risk management
- Respond to client questions in a timely manner and help bring them to a speedy and accurate resolution by working collaboratively with our internal teams
- Communicate AIR’s offerings to new and existing clients across the full range of our solutions to an audience with a mixed experience level
- Communicate with clients to develop project timelines and manage deliverable expectations
- Develop strong relationships with model users and consumers of model results within our client base; learn their workflows and objectives, and provide proactive service to help them avoid pitfalls and to leverage our solutions optimally
- Support the on-boarding efforts for new clients in close coordination with our internal teams as needed. This includes training, workflow design, the usage and interpretation of model results, and addressing challenges related to adopting or transitioning to AIR
- Perform a wide of range of risk analyses in support of consulting projects, client support, and internal initiatives
- Work closely with our business development and senior management teams to develop and maintain client-specific performance objectives
- Support model and product change management efforts when model updates or new features are introduced in our software
- Provide input to our internal teams regarding the evolution of our products based on client feedback and your internal usage of our products. Remain engaged with the internal teams through feature design, development and release
- Support our business development team in sales efforts in a technical and a pre-sales support capacity
- Serve as an ambassador of AIR to our clients and prospects
