As Concierge, you will assist in the delivery of guest requests and enquiries to ensure complete guest satisfaction. You will also be a brand ambassador and develop great working relationships with internal and external stakeholders.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Assist guests with all inquiries, both hotel and non-hotel related
- Manage all guests’ telephone calls, mails, courier services, postage, telexes and special deliveries in accordance with policy
- Manage emails and update log book about emails to take note that requires bell services and airport representative’s knowledge
- Maintain order and security of guest keys and other selected keys kept in Front Office and ensuring key issue policy is followed
- Maintain detailed knowledge of daily activities in and outside of the hotel
- Assist superior with all team member related matters (staffing, training, providing constructive feedback)
- Ensure that all guests’ baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the hotel’s procedures
- Be aware of daily arrivals and departures with emphasis on VIPs
- Supervise traffic control along the driveway during peak hours
- Ensure sufficient manpower coverage at the main entrance
What we need from you
- A minimum qualification in GCE O levels
- Minimum 2 years of related work experience
- Able to work rotating shifts, including night shifts
- Able to stand long hours and lift weights of at least 10kg
- Independant and motivated individual with friendly personality
- Fluent English and local language is essential, any additional other languages would be an advantage
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
