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Jobs in Singapore   »   Jobs in Singapore   »   Guest Relations Specialist (F&B Industry)
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Guest Relations Specialist (F&B Industry)

Recruitpedia Pte. Ltd.

Recruitpedia Pte. Ltd. company logo

Our client is a well-established market leader in the F&B industry. They are looking for a Guest Relations Specialist to assist their team for the next phrase of their business. They are located in Central – easily accessible.


Duties:

  • Proactively address customer grievances and trends across online platforms.
  • Collaborate internally to align customer experiences with company brand and mission.
  • Manage and optimize CRM systems for seamless integration and accurate data capture.
  • Track and measure reputation management campaign success using relevant metrics.
  • Implement CRM campaigns for positive online reputation, including setup and analysis.
  • Analyze customer feedback to identify actionable improvements for increased loyalty.
  • Provide timely responses to customer inquiries via email, social media, and phone.
  • Investigate and resolve complaints in alignment with brand values.
  • Collaborate with internal teams to prevent recurrent issues.
  • Oversee marketing materials production and distribution.
  • Manage CEO's schedule and prepare materials for meetings.
  • Handle confidential information with professionalism.
  • Undertake marketing administrative duties as needed.
  • Prepare and present monthly customer service reports.

Requirement:

  • Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

  • Email Address: [email protected]
  • EA License No: 19C9682
  • EA Personnel No: R2199158
  • EA Personnel Name: Soo Wei De
✱   This job post has expired   ✱

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