Responsibilities:
• Lead and elevate the performance of the operations team, ensuring top-notch service delivery and improved satisfaction levels.
• Design and implement innovative operational strategies that boost efficiency, including training programs and quality management systems that significantly enhance performance metrics.
• Develop and oversee key performance indicators for operational success, guiding and mentoring staff to boost efficiency and productivity.
• Manage all aspects of project execution, from planning and resource allocation to riskassessment, ensuring timely and budget-compliant delivery.
• Initiate and drive enhancements in customer service through the adoption of new technologies and automation, improving client interaction and response efficiency.
• Foster collaboration across functional teams to ensure operations are well-integrated with product and technology departments, enhancing issue resolution and operational communication.
• Cultivate a team-oriented environment that encourages open communication and alignment on project goals and corporate strategies.
Requirements:
• A minimum of 9 years of work experience in operations management, demonstrating a proven ability to oversee diverse teams and manage multifaceted projects.
• Strong analytical and problem-solving skills, with expertise in optimizing complex processes.
• Proficient in fostering collaboration and building relationships across various cultural and professional backgrounds.
• Dynamic leadership capabilities, adept at guiding teams through changes and toward continuous improvement.
• Experience in environments focused on advancing secure and efficient digital transactions, with a familiarity with distributed systems.
Please click on Apply to submit your CV
We regret to inform that only shortlisted candidates will be notified.
EA License No. 01C4394
REG No :R1105286 (Ngiam Xinyi)
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