Job Description:
- Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to the business operations to identify areas for improvement and optimisation
- Develop a deep understanding of the operational workflows and procedures and maintain up-to-date documentation of policies and processes
- Partner with business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
- Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver operational outcomes effectively
- Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
- Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant teams
- Support business transition and help drive change through actively engaging key stakeholders and end users
- Own and maintain overview of the business operations health’ and support operational decision-making through business analytics by:
- Establishing standards and metrics to measure impact, progress and performance of operational initiatives
- Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
- Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards operational goals
- Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement
Working Arrangement:
Mon to Thurs: 8.30am to 6pm
Fri: 8.30am to 5.30pm
Sat/Sun: Off
