Adapt and tailor different styles and preferences when communicating to different audiences or stakeholder groups Adopt a service-oriented mindset and people-centricity in dealing with workforce and business stakeholders Analyse financial and HR data by employing data mining, modelling, predictive analytics, and benchmarking tools and techniques to create insights and foresights to guide decision-making Apply data governance concepts and principles to identify, collect and prepare data for analytics and HR metrics benchmarking
Assess feasibility of proposals to improve internal workflows Benchmark benefits with other comparable organisations Build trust (being a trusted advisor) through assisting key stakeholders in solving people related issues successfully Communicate with employees on areas such as benefits and claims eligibility and administration, payroll deductions, retirement, re-employment and termination guidelines
Conduct salary study to support recommendations on compensation structure that aligns to the industry range and meets the organisation's financial budget Consult and work with Industrial Relations or Employee Relations specialist to resolve any grievances related to performance evaluation outcomes raised by employees Contribute towards building the corporate branding for diversity and inclusion in all communications with stakeholders, respecting differences in perspectives and opinions, and working towards a mutually agreed outcome Correlate financial and HR data to design HR metrics, identify causal relationships, analyse trends, develop forecasts and projections, and draw insights and foresights for decision-making
Cultivate a healthy workforce by implementing health and wellness related programmes Deliver effective communications on performance management programmes and policies to the people, ensuring that they understand how they will be evaluated, rewarded, or developed, according to their performance evaluation Demonstrate empathy and respect when handling difficult conversations, dilemmas or paradoxes Derive relevant insights from analysis and recommend enhancements to the organisation's HR practices taking into consideration the business context and operating environment
Design and implement benefits, including health and wellness programmes, that would meet the needs of the workforce and within the approved budget Design organisation's compensation and benefits programme with reference to sector wage information of the Skills Framework Develop and implement performance management framework, policies and processes that are robust and objective Develop communication material/ information kits for the HR programmes/ activities to convey desired messages clearly and effectively to the targeted audience
Develop insightful presentation derived from data analytics and HR metrics benchmarking using dashboards or data visualisation tools Develop performance management system and key performance indicators in accordance with Critical Work Functions and Key Tasks (CWFs and KTs) of the Skills Framework Develop positive working relationships with people through strong inter-personal skills Establish credibility by gaining confidence of others through a demonstration of business and technical knowledge
Implement HR transformation programmes to improve the effectiveness of HR service delivery and cost efficiency for the organisation Implement and operate various aspects of the HR operating model to deliver HR services as set out in service management framework and in accordance with HR policies Incorporate diversity and inclusion principles into HR policies and translate the policies into day-to-day practices at workplace Justify the resources required to support changes in resources, procedures, systems, or technology within the function
Keep abreast of local and global HR trends and developments to provide further benchmarking insights on data analysis outcomes Leverage Skills Map of the Skills Framework to assess employee performance Leverage Technical and Generic Skills and Competencies (TSCs and GSCs) of the Skills Framework for benchmarking of employee's performance Maintain proper records of performance reviews and ensure sensitive information are securely stored or destroyed for privacy and confidentiality
Manage internal stakeholders beyond the team and external stakeholders to achieve shared goals Manage team resources to ensure adequate staffing and capability levels Monitor and evaluate the effectiveness of performance management system and its related communications efforts by analysing data and feedback and developing continuous improvement actions Monitor the function's financial inflow and outflow against allocated budgets and forecasts
Plan and execute communication activities using the appropriate channels/ tools for the targeted audience Plan and execute diversity and inclusion related activities that are compliant with diversity and inclusion policies and embrace diversity and inclusion culture Plan and execute organisation-wide communications activities to communicate organisation-wide performance management system Plan and implement activities to communicate the benefits offered by the organisation
Present and communicate with impact and empathy through clarity in messages, and engage audience through active listening and inquiry Promote effective working relationships with people of diverse race, language, religion or cultures, embracing differences in perspectives, traditions and culture, and adopting an open mindset at all times Provide coaching and advice to junior team members Provide communications toolkit and support to middle and senior managers to communicate performance evaluation ratings to their individual staff professionally on a one-to-one basis
Provide support to middle and senior managers to cascade and communicate their key performance indicators to their team members and develop performance goals that are aligned to business requirements Research and apply prevailing labour policies, employment laws and regulations, including but not limited to tripartism, employment laws for foreign nationals, Fair Consideration Framework Resolve data availability and data quality challenges with data cleansing techniques Resolve issues or address questions related to payroll policies and procedures to ensure workforce are paid in accordance with agreed employment terms and conditions
