SCOPE
Reporting to the Executive Housekeeper, the Assistant Housekeeper is responsible for directing and controlling the day-to-day housekeeping operations on the Floors or in the Public Areas in order to ensure the highest standards of cleanliness. He/She will closely monitor all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free.
OVERALL OBJECTIVES
- Assist in the management of the Housekeeping team, especially in the absence of the Executive Housekeeper.
- Allocate and direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
- Attend daily briefings and take note of VIP arrivals and the special attention items for the guests.
- Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.
- Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
- Handle comments and requests from guests and other departments to meet their satisfaction.
- Manage hiring, training, performance evaluation and conflict resolution of team members when appropriate.
- Ensure good relations and effective inter-departmental communication.
- Make recommendations to Executive Housekeeper on improving the services provided by the Housekeeping Department.
- Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
- Administrative duties such as attending meetings, writing reports and memos as required.
- Other ad-hoc duties as assigned
REQUIREMENTS
- Positive, friendly, professional and confident, with good interpersonal skills.
- Minimum 3 years of relevant working experience in hospitality industry.
- Knowledge of proper cleaning techniques and requirements, use of equipment, and chemical handling
- Effective verbal and written communication skills.
- Able to perform shift work.
