Position: Production Support Engineer (L3)
Employment Type: 1-year Agency Contract (Highly Renewable)
Location: Alexandra
Responsibilities:
- Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.
- Prioritize defects and plan for production release based on defect criticality or align with the quarterly release
- Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.
- Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.
- Follow up on defect closure and meet defect closure KPI
- Share production defect support learning with QA team and development team to improve application quality and minimize future defects
- Perform annual Disaster Recovery (DR) exercise for supported applications
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Ensure proper knowledge transfer (KT) from project/development team before enhancement release
- Verify and deploy programs and systems
- Troubleshoot, debug and upgrade existing software
- Recommend and execute improvements
Job Requirements:
Technical Skills & Experience
- 4 or more years’ in troubleshooting and fixing issues across different technologies/platform
- Strong troubleshooting and problem-solving skills
- Strong written, oral communication skills and ability to manage user/vendor/customer
- Experience with FIS OPF (Open Payment Framework) product is necessary
- Experience with payment domain and SWIFT message will be a big plus
- Ability to easily adapt to any technology/environment
- Strong working experience with Java, Spring Boot and API (Microservices)
- Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks
- Experience tuning Kafka components for varying traffic and performance requirements
- Ability to learn new languages and technologies
- Excellent communication skills
- Resourcefulness and troubleshooting aptitude
- Attention to detail
- Experience with Incidents & Problem management
- Degree in Computer Science or related discipline
If keen, kindly forward your CV to [email protected]
Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432
