Job Description:
- Responding to customer inquiries via phone, email, or chat regarding products, services, pricing, and orders.
- Assisting customers with placing orders, providing product recommendations, and guiding them through the purchasing process.
- Assisting with sales administration tasks such as preparing quotations, processing orders, and coordinating deliveries.
- Addressing customer complaints, concerns, or issues promptly and professionally, striving to achieve satisfactory resolutions.
- Following up on sales leads generated through various channels to nurture relationships and convert leads into sales opportunities.
- Providing feedback to the sales team regarding customer interactions and opportunities for improvement.
- Generating reports and analyses from customer data to identify trends, opportunities,
- Collecting customer feedback and insights to inform marketing strategies and improve customer engagement.
- Following up with customers to ensure their satisfaction with products or services and address any post-purchase issues.
Requirements:
- Minimum Diploma
- Minimum 1 year of customer service experience
- Adaptability, problem-solving, and analytical skills
- Good communication skills and pleasant personality
Interested applicants, please write in through CareerFuture with detailed resume in MS Words format.
EA License Number: 23C1730
Please Provide:
1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments
We regret that only shortlisted candidates will be notified.
