Responsibilities:
- Implement and manage surveys to collect customer feedback on service satisfaction.
- Analyze survey data to identify trends and areas for service quality improvement.
- Collaborate with teams to develop action plans based on survey findings.
- Monitor key performance indicators (KPIs) related to service quality and report to management.
- Conduct root cause analysis of service issues and recommend corrective actions.
- Evaluate and refine survey methodologies for relevance and effectiveness.
- Provide guidance and support on service quality to internal teams.
- Stay updated on industry best practices and trends in service quality management.
General Responsibilities:
- Manage feedback and related administrative tasks.
- Represent the organization in events and committees as required
Requirements:
- Degree, minimum 4 years of experience in customer/client servicing or feedback management role. (Experience in healthcare or hospitality sector is a bonus)
- Excellent writing and interpersonal skills.
- Proficient in Microsoft Office.
Interested applicants, please send in your detailed resume in MS Word format.
We regret only short-listed candidate will be notified.
Registration No: R23119349 / Kasie Tay Xiu Yun / EA Licence No: 12C6253
