Job Scope
- Attend to our guest for check-in, check-out and maintain updated records of bookings and payments.
- Work with the team to plan reservation, room cleaning and maintenance schedule and manage guest’s requests.
- Communicate with guests throughout their duration of stay
- Direct requests to the proper channels (maintenance, runner, sales manager & etc)
- You will build rapport with guest by providing information about our serviced apartment, available rooms, rates, amenities, and touristy information.
- Handle walk-in, email, and phone enquiries.
- Perform any other duties as required and directed by the Manager or Management.
Requirements
- Experience in Hospitality/Tourism/Hotel Management or Customer Service is preferred
- Minimum 2 years of working experience in the related field
- Possess at least a Diploma, Advanced/Higher/Graduate Diploma
- Good telephone and email etiquette
- Able to work on weekend and or public holidays
