- Keep an eye on our system's health and performance, making sure everything runs smoothly (24/7 rotational shift)
- Assist in rolling out new applications and systems to ensure they work seamlessly
- Requirement gathering
- Help coordinate user acceptance testing and performance testing sessions
- Handle system enhancement requests and work with vendors to get things done
- Support SQL troubleshooting efforts during incidents to keep operations smooth
- Ensure our systems and processes comply with regulations and internal standards
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