Roles & Responsibilities
- Support the Venue Lead with venue operations plans, venue handover exercise; ensuring input and support from various partners and a coordinated plan for the management of the venue
- Ensure all relevant commercial obligations are appropriately managed and delivered, so as to deliver maximum value for Sports Hub and the promoters/hirers
- Effective and efficient management of all staff working within the department, ensuring a high level of service delivery
- Support the team in the planning of events within the venue, ensuring every event has a comprehensive operations plan of an international standard
- Work closely with our partners, clients and the various government authorities to ensure all license requirements are achieved and adhered to, allowing event business to run smoothly
- Support team members (Event Manager) with event day operations, being proactive at all times but retaining strong decision-making skills and reactive management as needed
- Review and be a part of all necessary event planning and operations resources, literature, guidelines, and reports with venue lead
- Plan and conduct sports equipment checks with external contractors for sports equipment repairs and maintenance
- Ensure the team delivers exceptional and consistent levels of service, customer care and customer satisfaction in line with KPIs
- Proactively implement strategies designed to ensure that customers are always served to the highest standards in customer care and that best practice operational and service standards are achieved
Requirements
- Bachelor's Degree in a related field, such as Events and Hospitality Management, or equivalent
- Minimum of FIVE (5) years of relevant professionl experience in a similar role, preferably in a fast-paced environment.
- A proven track record of successfully managing projects/events/venues and delivering results
- Experience in leading teams is highly desirable
