East
12 hours rotational shift work
Job Description
RESPONSIBILITIES:
- Continuously monitor network systems and other infrastructure components for performance, availability and security
- Detect and identify network issues, system issues or anomalies and respond promptly to resolve or escalate as needed.
- Assist to diagnose and troubleshoot incidents, working to identify root causes and minimize disruptions.
- Respond to system alerts and notifications, prioritize incidents, and take appropriate actions to mitigate incidents
- Collaborate with team members, support engineers and 3rd party vendors to coordinate and communicate the status of incidents and outages
- Analyze performance data to identify trends, areas for improvement and opportunities to optimize the network or system
- Provide support to internal and external customers who may be making a request, experiencing issues, assisting with inquiries and troubleshooting.
REQUIREMENTS:
- Able to work in a rotational shift schedule of 12 hours per shift including nights and weekend
- Diploma / Degree in IT / Computer Engineering or equivalent
- 3 years of experience in IT Monitoring
If keen, kindly send your application or resume to [email protected].
We regret to inform that only shortlisted candidates will be notified.
Tay Su Lynn May
Senior Recruitment Consultant
The Hacens Talent Pte Ltd (License No: 23C1498) | EA Personnel No: R1875900
