VIP - Customer Service
- To ensure the service standard in the outlet is maintained at its highest level.
- To personally service selected important customers, maintain clientele's profile and handle customers’ enquiries and complaints.
Housekeeping and Maintenance
- To maintain a high standard of housekeeping and maintenance in the shop.
- To maintain an attractive and appropriate visual display of merchandise on the floor.
- To ensure the store fixtures are in good conditions.
Inventory Control and Security
- To be responsible for stock positioning and the monitoring of stock levels.
- To liaise with Warehouse on stock requisition and movement.
- To manage stock damage and discrepancies.
Operational
- To plan monthly sales target.
- Plan staff’s duty roster and assign duties to staff / deploy staff where necessary.
- Conduct weekly meetings and briefings.
- To assist managers in Sales Commission Report and Manager’s Report.
Supervisory
- To supervise sales staff and the day-to-day operations of the store.
- To coach and evaluate the performance of the sales staff.
- To maintain the team spirit of the sales staff.
- To ensure staff comply with the Company’s rules and regulations.
Training & Development
- To conduct / co-ordinate with the Merchandising department on regular product knowledge training to all sales staff.
- To conduct shop floor orientation and basic product knowledge training to new staff.
Others
- To liaise with the office on various operational matters such as merchandise, accounts, and administrative matters.
- Manage the shop in the absence of the Manager.
- To undertake ad-hoc duties as assigned by the Store Management.
