Overview:
The IT Executive (Hardware) within the company functions as an internal systems engineer, primarily responsible for overseeing the company's IT infrastructure related to hardware, encompassing servers, the company network, PCs, and other IT equipment. This role involves close collaboration with other IT members who primarily handle software and support to various departments requiring IT assistance. Additionally, a partial aspect of the role involves providing support for software-related matters.
Play a vital role in upholding a resilient IT environment, enhance the end-user experience.
Key Responsibilities:
- Install, configure or migrate IT infrastructure (hardware), such as server and networks and peripherals, including printers, scanners, and other devices.
- Apply and maintain proper configurations, updates and patches to operating systems, software applications, and drivers to ensure IT security and optimize performance Address hardware and software issues by troubleshooting and offering technical support to employees.
- Maintain an up-to-date inventory of all hardware and software, ensuring proper functioning of equipment.
- Collaborate with the IT team to devise and execute new hardware and software solutions.
- Source, monitor and manage vendors to ensure optimal service delivery in line with company policies and procedures
- Manage projects including the design and deployment of new IT systems and services within the organization.
- Propose and monitor the department budget, especially hardware related expenditure
- Conduct training sessions for employees to ensure proper utilization of hardware and software.
- Manage disposal of IT equipment such as laptops, desktops, servers, external storage media/device, etc.
Requirements:
- Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or an equivalent field.
- Minimum of 3 years of experience in IT hardware, server, and network support.
- Hands-on in setting up, configuring, and resolving issues with Microsoft Windows Servers.
- Demonstrate familiarity with networking principles and protocols.
- Knowledge of network security principles and experience with Firewall
- Knowledge of system applications such as MS SQL Server, backup software, Application Server, and Checkpoint firewall.
- Experienced in troubleshooting, system administration, and supporting firewalls and network devices.
- Demonstrated proactive problem-solving approach.
- Strong communication and interpersonal skills.
