Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.
Responsibilities
- Monitor servers, systems, and networks in a 24/7/365 uptime environment.
- Manage all monitoring, alerts, and escalated calls, addressing help desk tickets to meet service level objectives.
- Adhere to established Standard Operating Procedures (SOP) for responding to system alerts and performing routine tasks with consistent accuracy.
- Perform tasks such as Data Centre walkthrough, checking job status, updating tickets, and escorting vendors for hardware replacement according to SOP.
- Demonstrate initiative by providing feedback on existing processes and procedures, contributing ideas for continuous improvements.
- Utilize experience with the system to review documentation regularly.
Requirements
- ITIL Foundation V4 is preferred.
- Proficiency in monitoring tools, service desk systems essential.
- ITSM and ITOM certification is a plus.
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Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified
Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568
