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Jobs in Singapore   »   Jobs in Singapore   »   Manufacturing / Production Job   »   Advanced Production Support
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Advanced Production Support

Lyneer Corp (singapore) Pte. Ltd.

Lyneer Corp (singapore) Pte. Ltd. company logo

Responsibilities

  • Perform work in shifts to provide 24/7 on-site or on-call support.
  • Incident and Problem management.
  • Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
  • Provide root cause analysis techniques to determine cause and resolve complex system issues.
  • Perform post-resolution follow-ups to ensure problems have been adequately resolved.
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
  • Work with onsite and offshore teams across multiple technologies/applications
  • Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
  • Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment


Mandatory Tech Skills / Framework:

Core technical competency must require:

end-to-end web based application infrastructure

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