Responsibilities:
This role will be responsible for a variety of data center functions, including:
- Assist with incident, change, and problem management
- Manage Data Centre inventories – equipment, testers, consumables, etc.
- Fault troubleshooting and rectification
- Support Planned Activities such as network / facilities upgrade, new installation
- Maintain documentation / records, procedures and communication
- Manage & Supervise subcontractors and third-party vendors
- Project Management for special network & facilities implementation
- Compliance with standards of Data Center – PCI-DSS & ISO27001
- Implement physical security access control
- Handle customers’ requirement such as delivery acceptance, remote hand supports, etc.
- Handle customers’ order such as provisioning of cages, racks and cross connects
- Monitor and supervise data centre facilities maintenance
- Review and improve operational processes
- Able to perform day and night shift duty
- Work directly with the Global Service Operations Center, Global Service Desk, Security, and Facilities Management teams to maintain data center hosting integrity, during provisioning and troubles resolution
- Work closely with various departments such as DC Engineering, Sales and Finance
- Work closely with colocation clients to ensure their remote hand requests are carried out & met
- Work closely with security and facility team to deliver good customer experience and to ensure our SLAs are met
Requirement:
- Degree or Diploma in Engineering, Data Centers, Telecommunication, IT discipline
- 2 - 4 years’ experience in Data Centers or similar environment experience.
- Knowledgeable of building facilities Electrical & Mechanical (HVAC, CCTV, security access, BMS Fire protection system).
- Knowledge of PCI-DSS & ISO 27001
- Relevant network certifications (e.g. CCNA, CCNP)
- Establish and maintain effective working relationships with peer groups and key internal stakeholders and maintain agreed external stakeholders relationships relevant to the achievement of business objectives
- Knowledge of test equipment such as circuit tester, Optical Power Meter etc.
- Knowledge in using Data Center Infrastructure Management Systems & Building Management System
- Project & Inventories Management
- Strong process, procedural, analytical and problem-solving skills
- Good customer facing skills
- Able to works shifts and under minimum supervision
- Able to work independently and under stress
- Excellent interpersonal, influencing and negotiation skills.
- Excellent written and verbal skills required
- Able to do shift work (12 hours)
