Think you are up to the challenge of redefining and enhancing customer experiences? More than customer service, customer experience is all the ways a customer interacts with your brand. Be a game changer in healthcare today.
Smilepoint is a progressive dental healthcare group in central Singapore with the flagship practice at Holland Village.
Operations
To run healthcare service operations
Lead front office team to improve internal processes and customer experience
Patient Experience
Propose improvements & innovation in design for service operations
Customer experience mapping
Team Management
Conduct staff training for new and existing staff
Assist in HR processes – recruitment, on boarding
Performance management
Requirements:
Diploma or Degree in Hospitality / Customer experience
Strong organizational skills with a problem-solving attitude
Excellent written and verbal communication skills
An excellent competitive salary and benefits package is available to the right candidate.
