Job Description
1) Manage and coordinate multiple KAs and responsible for commitment of contract delivery indicators and satisfaction to KAs. Lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.
2) Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.
3) Proactive for troubleshooting, escalate customer’s pain point and resolve the issues within timeline.
4) Maintain good relationship with customer and related department.
5) Participate for customer related activities; sales, CS, billing, legal, operation, pricing, debt collection etc
6) Update SOPs regularly and share best practices sharing with team members.
7) Sourcing venders for cost reduction plan and provide advises to operation to meet customer requirement.
Requirements
1) Customer-oriented, responsible, positive and pro-active
2) Min. 3 years’ experience in after sales support for KAs of logistic industry. Ability to successfully drive problem solving as a priority
3) Have good data analysis skills and customer service awareness; Have good communication
4) Bachelor degree and relevant work experience. Priority will be given to those with background in international freight logistics and overseas warehouse supply chain services;
5) Priority will be given to candidate who is able to start immediately.
6) Proficient in Microsoft Office.
7) Be fluent in Mandarin and English writing and oral speaking.
