Overview:
The Systems Engineer, is responsible for providing SME support, which includes planning, installation and administration of Workplace Management. The responsibilities incorporate administration of Workplace environment; creating and updating company images; development of task sequences for OS deployments; reviewing procedures of daily operations and implementing new procedures to improve efficiency and adhering to best practices.
Responsibilities:
- Perform installation, configuration, testing and maintenance of endpoint hardware and images consisting of the following but not limited to: Operating System, Software/Applications, Drivers, upgrades, updates and hotfixes
- Plan, implement and support Patch Management and Software Distribution services
- Provide administration of back-end infrastructure services with focus on PC Imaging
- Support desktop and server related escalations pertaining to Workplace Management tools issues • Perform Quality Assurance testing for changes to endpoint devices
- Contribute to the streamlining of daily operational processes, such as automations
- Ensure smooth running of daily operations
- Update and maintain proper documentation and reports
- Any other ad-hoc duties as required or assigned
Requirements:
- Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information System
- At least 5 years of experience in Windows Servers, Active Directory, Power Shell, Group Policy Objects and Workplace Management Tools (for e.g. HC BigFix, MS SCCM, Citrix VDI, Nexthink & etc)
- Extensive knowledge of PC Imaging Deployment, Patch Management, Software Distribution for desktop and server devices
- Ability to work in a heterogeneous environment
- Strong analysis and design background with sound documentation experience
- Experience in deployment of similar functions, such as HCL Big Fix, MS SCCM, Citrix VDI, Nexthink & etc
- Working experience with MSI technology, Application Packaging/Deployment processes and methodologies will be an added advantage
- In-depth knowledge of custom actions, scripts, scenarios based solution and regressive troubleshooting in Windows Installer Technology
- Proficient in troubleshooting skills
- Effective communication skills
- Self-driven and ability to work independently
