Job Purpose
ServiceNow Administrator focuses on the technical and logistical deployment and maintenance of cloud-based solutions that meet client’s business needs – primarily developing ServiceNow modules and/or Web Services to exchange data between ServiceNow and other technology systems using software development best practices.
The ServiceNow Administrator will receive directions from the ServiceNow Technical Lead or ServiceNow Technical Architect, and will also be responsible for requirement scoping, tool configuration, solution development and achieving technical milestones throughout the lifecycle.
ServiceNow Administrator can identify risks and reports them in a timely manner, has good communication with the project team, and can work without constant direction or supervision.
Duties and Responsibilities
Design, develop and implement Service Catalog workflows, ITIL processes, ITAM modules within ServiceNow platform and integrations with external systems based on customer requirements.
Implement considering ServiceNow best practices and standards.
Design and develop extensions to ServiceNow data model in support of requirements towards AMDB and CMDB, SACM and other modules.
Review and refine designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results.
Provide 2nd/3rd level ServiceNow support, resolve incidents/enhancements/defects writing, debugging, and testing using a mix of JavaScript and server-side Java.
Produces and maintains detailed system documentation, including design specs, solution proposed, unit testing, tech notes, etc.
Following-up on outstanding client needs and provides timely status reports to their lead.
Assists in the scoping of new opportunities and design tools and techniques to deliver efficiently.
Ensures each artifact produced, each configured technical component, and all personal interactions are of the highest quality.
Communicates technical problems and solutions to both technical and non-technical audiences.
Create templates for unique agency requirements, reports, dashboards, flows and email notifications.
Required Qualification and Experiences
2-3 years of ServiceNow experience. Total of 5 years work experience is required
Currently has the following valid ServiceNow certifications:
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist – IT Service Management
ServiceNow Micro-Certification – Flow Designer (preferred)
ServiceNow Micro-Certification – Performance Analytics (preferred)
ServiceNow Micro-Certification – Application Development Process Creator (preferred)
ServiceNow Micro-Certification – Citizen Developer Application Creator (preferred)
