What we seek to accomplish together:
- To administer and manage ServiceNow ITSM tool for customer projects.
- Understand Operation business needs and translate into technical requirement.
- To manage and handle ServiceNow ITSM tool for customer project.
- To apply ServiceNow software patches.
- To support post implementation tasks including, troubleshooting, administration, patching and upgrades.
- To work with stakeholders and recommend best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), and Project and Portfolio Management (PPM).
