*This position is not eligible for relocations. All positions must reside within the country listed within this job description.
About the Role:
Applied Value Technologies is seeking a Salesforce Triage Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into Managed Services Team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment. .
Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, AVT is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!
About You:
We are looking for someone who:
- Provide efficient support on product and integration issues, and ticket triaging.
- Follow detailed processes and workflows to support engineering teams.
- Support service Request Management.
- Support content creation, content update, and knowledge management.
- Solve basic admin, and configuration issues in SFDC.
- Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
- Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
- Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
- Efficiently and effectively execute SOPs and develop and maintain the knowledge base.
We want someone who is:
- A collaborative utility player mentality (low ego) with a proactive sense of curiosity
- Actively investigating to get relevant information
- Demonstrate proactive and professional communication skills with all stakeholders and partners
- Maintain a professional, adaptable, and respectful manner
- Provide high quality service to all users
Some stuff you need:
- 1-2 years of hands-on technical application, product support, or business process experience.
- Familiarity with Salesforce - Marketing Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
- Experience operating with SLAs in a client-facing role in a production support environment.
- Bachelor's degree in computer science, information systems or equivalent experience
- Analyzing and solving complex problems
- Effectively prioritizing conflicting demands
- Management within multiple deadlines and delivering multiple projects at once
- Communicating across functional boundaries and/or globally (24/7 production support experience)
- Experienced with working both independently and in a team environment
- Service Cloud Admin Certified or Workday Payroll Admin Certified (required)
Nice to have:
- Salesforce Marketing Cloud Consultant Certification
- Hands on Workday experience
- Knowledge and demonstrable experience with Visualforce and Mulesoft
A little bit about us:
Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.
We’ve got you covered:
- Competitive salary + performance bonus
- Unlimited Paid Leave Policy after 90 days
- Up to 100% Employer-paid Medical Benefits for employees and up to 85% coverage for dependents
- 100% Employer-paid Life, STD, and LTD benefits
- CPF Contributions made to all Singapore citizens and permanent residents
- 100% paid parental leave up to 16 weeks
- Up to SGD 1200 Learning & development allowance annually
- Up to SGD 1200 monthly Health & Wellness stipend annually
- Up to SGD 2000 Employee referral program
- Paid holidays annually
Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.
