1. Ensure timely preparation of classes
• Prepare course documents, assessment booklets and props.
• Prepare laptop carts, room set up (furniture) according to the course.
• Prepare any special ad hoc requirements for specialised courses or corporate clients.
• Coordinate with Digital OE to ensure pre delivery tasks and classes are ready to start.
• Morning Gemba in the centre (assist trainers and trainees)
• Support coordination of late comer trainees with sales and fulfilment team.
• Handling of all offsite classes
- Prepare course materials, refreshment ordering and attendance list.
- Prepare course documents and props.
- Liaise with courier for delivering and collecting of props, courseware and course documents
2. Ensure timely closure of classes
• Perform batching at end of each class for F2F classes.
• Preparation and printing of hardcopy certificates (selected courses).
• Marking of assessment paper with OMR machine and generate assessment results.
• Upload assessment results and update scores into system.
• Scan assessor evaluations via OMR.
• Submit details of F2F classes as requested by funding agency during audits.
• Liaise with external assessment centres for test results.
• Inventory Management (stationery, props, training equipment & bulk order hardcopy books)
• Maintain tidiness and cleanliness in assessment rooms, classrooms, Trainer’s room and storerooms.
3. Assist Trainers and Trainees on-site.
4. Maintain good customer service relationships at all times.
