- Represent the hotel professionally by upholding proper grooming standards, conduct and ability to present the hotel product and services effectively.
- Day-to-day sales activities include telemarketing, sales calls, hotel visits, entertainment, virtual presentations etc.
- Generate new sales leads/ prospects and establish new accounts to grow client base
- Foster and maintain relationships with existing clients through sales calls and regular site inspection to maintain loyalty. Manage leads and enquiries and provide suitable solutions promptly
- Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable
- Provide timely updates to superior and team on activities and market information. Review account portfolio regularly and present to management to provide analysis of each account and forward action plans
- Compliance with statutory regulations and internal guidelines/ SOPs
- Follow up with clients whose payments are outstanding and overdue
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