Service Manager
$6000-$7000 + AWS + VB
5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
830am-530pm
Marymount MRT
Responsibilities
- Accountable for and lead the local Technology Service team and After Sales service operations.
- Coordinate the local service team tasks and resource allocation (projects and service)
- Collaborate closely with market area sales team and other units in line with the global Service Strategy initiatives to implement appropriate longterm strategies.
- Report of service activities to line manager and present during global service team meetings
- Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.
- Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of company’s equipment.
- Operational developments and management of the supply chain for the Service business.
- Actively identify and promote spare parts for customer's needs and support to prepare quotations.
- Support Project Managers with project executions
- Assist with customer enquiries efficiently and provide professional customer service.
- Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.
- All other duties as assigned.
Requirements
- Bachelor’s degree or relevant experience in Engineering, After Sales Service or Business Development
- At least 5 years’ experience in global supply chain management or management of Service business
- A proven track record in mechanical engineering, especially in plywood or other wood processing industries would be an advantage.
- Proficient in the use of Microsoft Office, AutoCAD, or similar designing application experience
- Willingness to travel globally.
Lim Jun Yao
Reg No.: R1989028
The Supreme HR Advisory Pte Ltd
EA No.: 14C7279
