Summary
· Location: West (NTFGH/CCK Polyclinic/The Synergy) interchangeable
· Working hour: 3 Rotating Shifts including midnight shift
Job Responsibilities
· Deliver excellent customer service to callers by understanding caller's needs
· Provide timely, accurate and appropriate information and assistance to address caller's enquiries
· Book or reschedule appointments based on caller's request
· Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
· Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
Requirements
· Minimum Diploma
· Must commit to work on rotating shifts, including Weekends/PH
Er Ser Leong | Registration No: R23111884
BGC Group Pte Ltd | EA No: 05C3053
