Job Description (JD)
Deliver excellent customer service to callers by understanding caller's needs
Provide timely, accurate and appropriate information and assistance to address caller's enquiries
Book or reschedule appointments based on caller's request
Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
Specific Requirements
· Minimum Diploma in any discipline. (Fresh graduates are welcomed)
· Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
· Able to communicate fluently in English and Mother Tongue
· Able to read and write fluently in English
· Pleasant and cheerful personality with good interpersonal skills
· Able to adapt to fast pace working environment
· Computer literate and good typing skills
· Able to multi-task and work under a stressful environment
· Willing to work on rotating shifts, including PHs and weekend
Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy
Will be deployed to 3 different sites and candidate will not be able to pick their locations
