Job Summary:
· Salary: Basic $2800 - $3300
· Working hours: Mon - Fri: 9AM - 6PM
· Working location: Kallang
Job Responsibilities:
- (1) Technical and Administrative Support:
- Perform remote troubleshooting to resolve technical product issues related to video conferencing and audio-visual integrated solutions
- Creation and monitoring of cases reported by customers or onsite engineers
- Record and maintain stock movements of Post-Sales related inventory
- Maintain archive of service reports to ensure timely escalation to manufacturers, partners or suppliers.
- Liaise with suppliers, manufacturers, and partners for technical assistance to resolve cases remotely.
- Provide weekly reports on Faults, Preventive Maintenance and other post-sales related activities.
- Preventive Maintenance
- Plan and schedule impending onsite preventive maintenance sessions for contract customers
- (2) Resource Management:
- Allocate resources for cases engendered from reported faults, preventive maintenance, and cross-department technical support
- Identify optimal resource to be deployed for each case based on schedule availability, skillset match, location and site familiarity.
- Provide daily review and forecasts of manpower schedule in advance to mitigate lapses in arrangement and overbooking
Requirements:
- Minimum Diploma in any specialization
- Must have related professional certification in the following: Extron/ Crestron
- Must have AV certification in the following: Atlona/ Avixa/ Dante etc
- Must have at least 2 years of experience in an AV System Integrated Background Background in Manufacturer for AV Product is advantageous
- Must have at least 2 years of experience in AV System Troubleshooting Experience in Logistic/ Operation Coordination is advantageous
How to apply:
By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret that only shortlisted candidates will be notified.
David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)
