Role Function:
Responsible for leading the M&E team to deliver high level of Property Management services for a mixed development.
Key Responsibilities:
M&E Systems
- Responsible for the overall day-to-day maintenance and operations of M&E systems including Electrical Installation, ACMV system, Lighting, Generator Sets, AV System, Fire Protection System, Elevators & Escalators, Telecommunication, Kitchen Exhaust System, Grease Interceptor system, Wi-fi System, etc.
- Monitor and maintain the efficient and safe operation of all M&E & related systems to ensure smooth operations.
- Ensure all systems operate in accordance with the system design and operation intent.
- Develop and monitor preventive and comprehensive maintenance plan for the systems.
- Plan and procure parts & maintenance services within set budget.
- Coordinate and supervise maintenance activities to ensure contractors / vendors and technicians complete all repair and maintenance work within the required timelines and standards.
- Carry out ad-hoc project works to enhance the M&E and related systems.
- Review and approve tenant fit-out applications.
- Prepare Expense Approvals and Proposal Papers for client’s approval.
- Manage the delivery of excellent customer services consistent with the required service standards.
- Forecast, plan and prepare budget and monitor expenditure within the approved budget.
- Liaise with and ensure professional management of tenants, business partners, government agencies, vendors/ suppliers.
- Member of CERT Team.
- Prepare and submit monthly reports.
- Lead and supervise the M&E team to achieve set KPIs.
- Assist in tender process, such as prepare tender specifications, conduct site show round and do tender clarification.
- Work closely with other departments to deliver the above duties.
Sustainability
- To monitor utilities consumption and reading of building equipment and fittings for irregular consumption and take corrective measure if necessary.
- Prepare quarterly sustainability report with trending and analysis.
- Ensure Green Mark compliance and work closely with Green Mark consultant.
- Drives sustainability initiatives.
Emergency
- To lay down procedures and contact numbers of persons to be contacted for dealing with emergency situations such as pipe burst, fire, power failures, structural damage, etc.
- To ensure the implementation and maintenance of the OMS system in accordance to establish organizational standard.
Reporting & Budgeting
- Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
- Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
- Manage all accounts payable for the property, including collection, and approval of invoices.
- Respond to problems and concerns and ensures compliance with rules and regulations.
Performance Indicators:
- Successful completion of scheduled activities.
- Achieve KPIs.
- Achieve target deliverables for business plans, monthly reports and budgets.
- Attain best value for money outcomes on service contracts and facilities cost services.
- Ensure that a high level of professionalism and customer service are always maintained.
- Ability to work under pressure and meet set timelines.
- Client and tenant’s customer satisfaction.
- Meet standards and audit requirements.
Knowledge/Experience:
- Degree in Mechanical/ Electrical Engineering or its equivalent with at least 5 years of experience; or
- Diploma in Building Services/ Mechanical/ Electrical or its equivalent with at least 8 years of experience.
- Relevant experience in managing high rise commercial buildings or mixed developments.
- Knowledge of operation, maintenance, fit out practices and related local ordinances.
- Experience in formulating and implementing maintenance policies and procedures, project management for capital works.
- Independent with integrity, innovative, proactive and resourceful.
- Good organization, problem solving and communication (verbal and written) skills.
- Managerial experience is essential and ability to work under pressure.
- Good interpersonal skills with team player qualities to manage both internal and external stakeholders.
Attributes/Behaviours:
- Pro-active and achievement orientated.
- Flexible.
- Team player.
- Practical approach with a “can do” attitude.
