Contract Duration: 12 months
Working Location: Nanyang Ave
Working Hour: Normal Office Hour
Responsibilities:
- Collaborate closely with stakeholders and analyse inputs from customer satisfaction survey results
- Identify improvement opportunities through process re-design, automation development or system improvements.
- Ensure timely and accurate provisioning and deprovisioning of user access
- Perform regular access reviews and audits to ensure compliance with security policies
- Ensure documentation on access control procedures, work instructions and configurations are accurately maintained
- Review and manage IT Service Desk services Service Level Agreements.
- Handle customer’s feedback and ensure prompt and effective resolution
- Lead and manage Service Desk Agent to ensure optimal performance
Requirements:
- Degree in Computer Science, Information Technology, Software Engineering with minimum 3 years of relevant experience in operation management of contact center / service desk
- Hands-on experience on End-user Computing, Active Directory, Office365, Exchange Admin Centre
- Experience in low-code platform e.g. UiPath, Outsystems, Power Query
- Good interpersonal, communication, and organization skills
- Analytical and problem-solving skills with the ability to work autonomously
- Preferably ITIL Certified, knowledge of ServiceNow, APIs, data integration and transformation and programming experience
Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform you that only shortlisted candidates will be notified.
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance, and skills upgrading services, and partnering with employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nationwide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use, and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
Gelangre Reyanelle Gelario | REG No : R1870995
PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394
