Job Roles and Responsibilities
· Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
· Implement and support digital customer journeys to further improve both customer and employee experience
· Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
· Ensure the smooth operational roll out
· Re-engineer the end-to-end process, analyse and review operations solutions
· Implement automation agenda to transform consumer banking operations
· To conduct requirement gathering workshop, Review and documenting requirements artefacts
· To review functional specifications and process define documents
· Coordinate and ensures UAT test plans and test case are executed within UAT schedule
· Post-production support, production issues review and track them to closure
· Work closely with regional teams and country teams to ensure timely delivery of project
Requirements
· At least 3 years experiences in systems development and / or business process improvement initiatives.
· Preferably with project life cycle experience in Financial Services Industry in the following areas:
1) Consumer Banking Operations
2) Customer Centre
3) Wealth / Loan / CASA product knowledge
· Education : Bachelor / Diploma Degree holder
· Core competencies
· Excellent oral and written communication skills
Good, sound knowledge of banking and technology
· Good teamwork and inter-relationship skills
· Adaptable, discipline and focused
· Organised and systematic
· Proven analytical skill
· Well versed in Jira, Confluence, MS Office: Word, Project, Excel, Visio and PowerPoint.
