The incumbent will be responsible for the successful implementation, support, and maintenance of our Oracle ERP system and other business applications. In addition, he / she will play a key role in ensuring our systems align with the organization's process standardization, corporate policies, and compliance regulations.
Accountabilities & tasks:
System Analysis:
- Analyse and evaluate existing and proposed systems for technical and business suitability.
- Conduct business process walkthroughs and gather requirements.
- Develop solutions to address system issues and problems.
- Collaborate with internal and external teams to resolve complex technical challenges.
System Implementation:
- Design and configure systems to meet business needs.
- Perform comprehensive testing to ensure system functionality and stability.
- Lead the implementation process for assigned modules, ensuring a successful rollout.
- Develop and maintain standard operating procedures and user documentation.
System Support:
- Provide first-tier support to users, troubleshooting and resolving application issues.
- Deliver training programs to educate users on system functionalities and best practices.
- Work with user departments to understand their needs and ensure optimal system performance.
- Manage projects and vendors for small-medium complexity initiatives.
Job Requirements:
- Degree in Information Technology (Information Systems) or equivalent.
- Candidates must possess at least 3 years of experience in Oracle eBusiness Suite R12 ERP functional knowledge.
- Knowledge in Oracle Field Service and Oracle Service Contracts modules are highly advantages.
- Good Inter-personal communication skill.
