BUSINESS VISION
- Fostered a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
- Encouraged innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
- Implemented team-building initiatives to enhance team cohesion and morale.
- Recognized and celebrated team achievements, fostering a positive and spirited work environment.
- Analysed workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
- Implemented strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.
FINANCIAL TARGETS
- Inspired and motivated Beauty Consultants, coaching them to meet individual and team financial targets.
- Implemented client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.
- Implemented performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
- Introduced incentive programs tied to achieving financial targets, boosting team motivation and productivity.
CUSTOMER EXPERIENCE
- Acted as a role model and mentor to the team, embodying Guerlain's values and standards in all interactions with customers.
- Inspired the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
- Conducted regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
- Encouraged a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction
CLIENTELING
Client Relationship Management:
- Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
- Lead by example in providing personalized service to clients, understanding their preferences and needs in-depth.
- Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.
Client Data Analysis:
- Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
- Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.
TALENT MANAGEMENT
- Provided one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.
- Developed and nurtured Assistant Managers, preparing them for future roles and creating a talent pipeline within the organization.
- Recognized and appreciated individual and team achievements, reinforcing a positive team spirit and motivation.
- Encouraged knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.
MERCHANDISING
- Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
- Align merchandise mix to meet client needs; particular emphasis on VICs
- Maintain all merchandising standards in line with Guerlain’s guidelines
STORE OPERATIONS
- Clear Communication: Ensured clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
- Empowered team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
- Encouraged a problem-solving culture within the team, actively involving team members in
- Regularly recognized and appreciated the team's efforts in maintaining smooth store operations, reinforcing a positive work environment.
