Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!
Make an Impact by:
- Provide 24x7 support to corporate customers
- Perform 24x7 shift duties and on standby on a need to basis
- Customer fronting to interact & communicate with customers to understand their issues & resolve as per agreed SLAs
- Handle Escalations from customers and other Singtel teams.
- Work closely with various Singtel teams on Fault resolution and provide timely updates to customers
- Work on Complex/technical incidents and follow all the necessary Incident processes as defined
- Work with the Shift Manager/Operations Manager to review and improve operational processes for ease of operational effectiveness and efficiency.
- Oversees problem and incident management systems. Participate in change management, incident review, and root cause analysis.
- To handle incidents timely and meet Product SLAs
- Consolidate Incidents summary at the end of the shift and hand it over to next shift
Skills for Success:
- Diploma in Electronics Engineering/Telecommunications or in relevant field.
- Preferably with 1 year working experience in Technical Operation/Service Delivery.
- Able to work during non-office hours (24/7 shift) to support network incidents and restoration.
- Good working knowledge of PC applications such as MS Word, Excel, PowerPoint.
- Knowledge of the principles of IP addressing, address management, sub-netting and WAN & Ethernet technologies
- Cisco Certified Advanced Network (CCNA) or its equivalent is highly advantageous
- A good team player with good interpersonal and communications skills.
Your Career Growth Starts Here. Apply Now!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
