Job Descriptions:
- The Parts Sales Coordinator plays a crucial role in supporting the parts team and ensuring the smooth operation of the parts sales process by providing administrative assistance, coordinating parts sales activities, and delivering excellent customer service.
- Respond promptly to all incoming enquiries (via phone, WhatsApp, fax, email, or walk-in), prepare quotations for customers, and follow up accordingly.
- Input customer orders into our internal system or online portal, ensuring accurate processing according to customer specifications and ensuring timely delivery of all orders.
- Manage administrative tasks related to sales orders, delivery orders, invoices, and other documents accurately and promptly using our internal system.
- Coordinate with colleagues, suppliers, and customers to schedule deliveries and shipments.
- Collaborate with the warehouse team to address customer queries and organize deliveries efficiently.
- Handle export procedures, including preparing customer documents according to freight shipment requirements and coordinating with shipping agents.
- Follow up on customer payments, including outstanding balances, and update the account/finance team.
- Address customer feedback and complaints promptly and provide after-sales support when required.
- Ensure hardcopy documents are handed over to the accounting department and maintain proper filing.
- Perform other ad-hoc duties as assigned by the manager and management team.
Job Requirements:
- GCE O Level / Diploma in a relevant field or equivalent.
- 1-2 years of relevant working experience in sales administration or familiarity with billing duties would be advantageous.
- Proficient in MS Office, particularly Excel.
- Excellent communication, customer service, and interpersonal skills, including strong written communication abilities.
- Strong self-discipline and ability to work independently as well as part of a team.
- Capable of handling multiple tasks and responsibilities, and proactive in approach.
- Positive work attitude and willingness to learn.
