Job Description
- Deliver excellent customer service to callers by understanding caller's needs
- Provide timely, accurate and appropriate information and assistance to address caller's enquiries
- Book or reschedule appointments based on caller's request
- Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
- Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
Requirements
- Minimum Diploma with 1-2 years of experience / Higher Nitec with 5 years of call center experience.
- Able to communicate fluently in English and Mother Tongue
- Able to read and write fluently in English
- Pleasant and cheerful personality with good interpersonal skills
- Able to adapt to fast pace working environment
- Computer literate and good typing skills
- Able to multi-task and work under a stressful environment
- Willing to work on rotating shifts, including PHs and weekend
Others
- 40 hours/ week, 3 shifts (8am to 5pm/11am to 8pm/8pm to 8am)
- Shift allowance, AWS, VB
- Multiple locations: Jurong East & Choa Chu Kang
