Working hours: 9-6 Mon to Fri
Responsibility:
• Handling the service desk, corresponding and deliver excellent and consistent level of customer service via various touch points i.e. email and phone calls
• Provide support to internal and external stakeholders, and escalate issues to other teams as appropriate
• Setting and coordinating meetings with external team and our internal stakeholders
• Raising and tracking of tickets via internal ticketing system for case escalation
• Daily managing of the service desk to assign tickets on a timely basis and provide necessary follow-up actions to assist the ticket requestor according to SLA
• Documenting Standard Operating Procedures
• Perform User Acceptance Test
• Assist in incident/crisis management handling
• Prepare presentation deck on platform statistics (SLA, Tickets volume & etc)
Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766
ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295
