NIQ GFK CMI’s Customer Success Team team is focused on delivering world-class insights and reports to the clients and striving for a very high level of Customer Satisfaction and advocacy.
Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.
Role purpose
So where do you fit here?
A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients' teams, including marketing, sales, category, and many more.
You will be expected to understand our clients' needs and then create and present solutions that help achieve their strategic and tactical goals.
If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.
You will be leading a team of research analysts and be responsible for their development and coaching.
In your role, you would:
- Lead a team of analysts to deliver consistent and high-quality actionable insight
- Build and maintain strong relationships with senior client stakeholders
- Coach, develop, and inspire the team to develop careers and drive innovative approaches to client briefs
- Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.
- Proactively share and exchange best practices and industry knowledge across NIQ-GFK internal teams
- Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
- Entrusted to deliver flawless research and analytics to our clients.
- Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue
- Have a strong working knowledge of the client's business priorities and the role we can play in supporting these goals
- Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their businesses.
About you
You are a high-performing individual thriving in ensuring high client-centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships. Awareness of the market landscape, our CMI products, and our processes are at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meeting goals and growth.
