The position is responsible in assisting the IT Manager to handle the day-to-day IT operations. The Assistant IT Manager maintains and promotes core technology standards and maintains Accor best practices in respect to property systems. This role is responsible to maintain the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues and providing resolutions to IT matters. This position will be responsible for the administration and internal support of the hotel’s computers, printers, servers, and related equipment.
Primary Responsibilities
IT Operations
- Resolve all IT issues for colleagues via frontline troubleshooting or escalation to the Corporate Helpdesk.
- Provide IT assistance and expertise to in-house guests and Events.
- Support and administer to on-premise applications, systems, servers and networks.
- Monitor the Hotel data centre and IT racks.
- Manage daily backups of critical data.
- Deploy IT equipment for Tech Refresh or loans.
- Conduct PCI training.
- Process IT system access for onboarding/offboarding of employees.
- Liaise with vendors on hardware maintenance and support.
- Maintain IT asset and software license inventory.
- Contribute to Technology Services knowledge base.
- Attend operational meetings as required.
- Assist the IT Manager with IT budget and forecast.
- Assist the IT Manager in executing all IT projects at the Hotel.
- Ensure users are aware of Support processes, Corporate Help Desk.
- Assist the hotel’s day-to-day IT activities, ensuring all standards are followed.
Other Responsibilities
- Be aware of the hotel fire & life safety/emergency procedures.
- Attend all briefings, meetings and trainings as assigned by the Management.
- Maintain a high standard of personal appearance and hygiene at all times.
- Perform other duties as assigned by the Management.
